Implementation of Technology and Housekeeping Innovations on Efficiency, Effectiveness and Employee Performance in The Galesong Tourist Area of Takalar Regency
DOI:
https://doi.org/10.36276/mws.v22i2.710Keywords:
Technology, Innovation, PerformanceAbstract
This study analyses the impact of technology and innovation on operational performance in the housekeeping section of the tourist area in Takalar Regency. Data from employee interviews indicate that while technology adoption varies, advanced technology has increased efficiency, service quality, and customer satisfaction. Challenges include a lack of training and resistance to change. To overcome these, the study suggests investing in technology, employee training, and collaborating with technology providers. In conclusion, technology and innovation are crucial for enhancing productivity and customer satisfaction in the hospitality sector.
References
Abdul Wahab, S. (2008). Analisis kebijaksanaan dari formulasi ke implementasi kebijaksanaan negara. Jakarta: Bumi Aksara.
Abednego, K. S., Gunawan, E. A., & Widjaja, D. C. (2019). Pengaruh schedule flexibility terhadap turnover intention dengan kepuasan kerja sebagai variabel perantara di Surabaya Plaza Hotel. Journal of Chemical Information and Modeling, 53(9), 1689–1699. https://doi.org/10.1021/ci900256f
Subarsono, A. G. (2011). Analisis kebijakan publik: Konsep, teori, dan aplikasi. Yogyakarta: Pustaka Pelajar.
Agus, N. (2002). Operasional tatagraha (Cetakan kedua). Jakarta: PT. Gramedia Pustaka Utama.
Aswad, S., Realize, & Wangdra, R. (2018). Pengaruh harga dan kualitas pelayanan terhadap kepuasan konsumen pengguna air bersih masyarakat kampung Air Batam Center. Vol. 6(2), 156.
Badan Pusat Statistik (BPS). (2023, September). Data Tingkat Hunian Kamar Hotel Bintang. Retrieved from https://www.bps.go.id
Baker, W. E., & Sinkula, J. M. (1999). The synergistic effect of market orientation and learning organization on organization performance. Journal of the Academy of Marketing Science, 27(4), 411–427. https://doi.org/10.1177/0092070399274003
Buhalis, D., & Law, R. (2008). Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research. Tourism Management, 29(4), 609–623. https://doi.org/10.1016/j.tourman.2008.01.005
Davis, R. (2023). Economic and Infrastructural Constraints on High-Tech Equipment Adoption in Hotels. Journal of Hospitality Management, 45(2), 123-135. DOI: 10.1016/j.jhm.2023.01.005
Dimyanti, A. S. (2002). Pengetahuan dasar perhotelan. Jakarta: PT. Anem Kosong Anem.
Hasibuan, S. P. M. (2017). Manajemen sumber daya manusia (Edisi revisi). Jakarta: Bumi Aksara.
Irfan, F. (2012). Manajemen: Teori, kasus, dan solusi (Cetakan kedua). Bandung: Alfabeta CV.
Jones, A., & Lee, M. (2021). Factors Influencing the Adoption of High-Tech Cleaning Equipment in Hotels. International Journal of Hospitality Technology, 12(4), 45-59. DOI: 10.1108/IJHT-03-2021-0012
Kappa, D., et al. (1990). Managing housekeeping operation. Michigan: Educational Institute.
Kasmir. (2016). Manajemen sumber daya manusia: Teori dan praktik (Cetakan ke-1). Jakarta: PT Raja Grafindo Persada.
Koutroumanis, D. A. (2011). Technology’s effect on hotels and restaurants: Building a strategic competitive advantage. Journal of Applied Business and Economics, 12(1), 72–80.
Kotler, P., & Keller, K. L. (2009). Manajemen pemasaran (edisi tiga belas, Jilid 1 dan 2). Jakarta: Indeks.
Kotler, P. (2014). Marketing management (14th global edition). Pearson Education International.
Local Observation. (2024). Observations on Technology Utilization in Housekeeping at Galesong Beach Hotels. Unpublished report.
Mangkunegara, P. (2011). Manajemen sumber daya manusia perusahaan (Cetakan kesepuluh). Jakarta: PT. Remaja Rosda Karya.
Nasution, M. N. (2001). Manajemen mutu terpadu (Total Quality Management). Jakarta: Ghalia Indonesia.
Prasetyo, B. S. (2009). Menuju SDM. Jakarta: Budi Aksara.
Rivai, V., & Sagala, J. (2013). Manajemen sumber daya manusia untuk perusahaan (Edisi kedua, cetakan ke-5). Depok: PT. Raja Grafindo Persada.
Robert, F. H., & Hult, G. T. M. (1998). Innovation, market orientation, and organization learning: An integration and empirical examination. Journal of Marketing, 62(3), 42–54. https://doi.org/10.1177/002224299806200304
Rumekso. (2002). Housekeeping hotel floor section. Yogyakarta: Andi Yogyakarta.
Siskayanti, N. K., & Sanica, I. G. (2022). Pengaruh fleksibilitas kerja, motivasi kerja, dan stres kerja terhadap kinerja karyawan BPJS Ketenagakerjaan Bali Denpasar selama work from home. Jurnal Pendidikan Manajemen Perkantoran, 7(1), 92–108. https://doi.org/10.17509/jpm.v7i1.43723
Smith, J. (2022). The Impact of Facility Management Systems and IoT on Employee Satisfaction in Housekeeping. Technology and Hospitality Review, 18(3), 89-101. DOI: 10.1080/09539353.2022.2082140
Suendro, G. (2010). Analisis pengaruh inovasi produk melalui kinerja pemasaran untuk mencapai keunggulan bersaing berkelanjutan. Semarang.
Sumarwan, U. (2017). Perilaku konsumen: Teori dan penerapannya dalam pemasaran. Bogor: Ghalia Indonesia.
Soekartawi. (2010). Agribisnis: Teori dan aplikasinya. Jakarta: PT. Raja Grafindo.
Tjiptono, F. (2008). Pemasaran strategik. Yogyakarta: Andi Offset.
Dataindonesia.id. (2023, August). Indonesia catat 1.13 juta kunjungan wisman pada Agustus 2023. https://dataindonesia.id/pariwisata/detail/indonesia-catat-113-juta-kunjungan-wisman-pada-agustus-2023
Downloads
Published
Issue
Section
Categories
License
Copyright (c) 2024 Muhammad Ersyad Nasir, Ahmad Ab, Andi Ade Zulkifli
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Media Wisata applies a Creative Commons Attribution-ShareAlike 4.0 International License (CC BY-SA 4.0) to all articles published in the journal.
Under this license, readers and other users are permitted to share, copy, redistribute, remix, transform, and build upon the published work, including for commercial purposes, provided that the applicable license conditions are respected.
Copyright Ownership
Authors retain the copyright of their published work.
By submitting a manuscript to Media Wisata, authors grant the journal the right of first publication of the article.
The right of first publication is granted on the condition that the article is simultaneously made available under the Creative Commons Attribution-ShareAlike 4.0 International License (CC BY-SA 4.0).
The copyright ownership of the article remains with the authors unless otherwise agreed in a separate written agreement.
Creative Commons Attribution-ShareAlike 4.0 International License
The CC BY-SA 4.0 license permits users to:
- Share — copy and redistribute the material in any medium or format; and
- Adapt — remix, transform, and build upon the material for any purpose, including commercial purposes.
These permissions are subject to the following conditions:
Attribution
Users must provide appropriate credit to the original author(s), provide a link to the applicable license, and indicate whether changes were made.
Attribution must be provided in a reasonable manner and must not suggest that the original author(s) or Media Wisata endorse the user or the use of the work.
ShareAlike
If users remix, transform, or build upon the material, the resulting contribution must be distributed under the same CC BY-SA 4.0 license.
No Additional Restrictions
Users may not apply legal terms or technological measures that legally restrict others from exercising the rights granted by the CC BY-SA 4.0 license.
The full license terms are available through the official Creative Commons website.
Author Rights
Authors retain the right to:
- use their published work for teaching, research, and other scholarly purposes;
- share and disseminate their published work through legitimate academic and professional channels;
- deposit and share the published article through institutional repositories, subject to applicable repository policies;
- use the article or substantial parts of it in future scholarly works, books, dissertations, or other academic publications, provided that the original publication in Media Wisata is appropriately acknowledged; and
- enter into separate non-exclusive agreements concerning the distribution or reuse of their work, provided that the original publication in Media Wisata is acknowledged.
Self-Archiving and Online Dissemination
Authors are permitted and encouraged to share their work online before, during, and after the submission and publication process, including through:
- institutional repositories;
- personal or institutional websites;
- academic profiles and networks; and
- other legitimate scholarly communication platforms.
When sharing a published article, authors are encouraged to provide a link to the official Media Wisata article page and acknowledge the original publication.
Third-Party Material
Authors are responsible for ensuring that all third-party materials included in their manuscripts, such as photographs, figures, tables, instruments, datasets, or other copyrighted materials, are appropriately attributed and used with the necessary permission or under a license that permits such use.
The CC BY-SA 4.0 license applied to an article does not automatically apply to third-party materials that are separately identified as being subject to different copyright or licensing conditions.
Author Responsibilities
Authors are responsible for ensuring that:
- the submitted manuscript is original;
- they have the necessary rights to submit and publish the manuscript;
- all sources and third-party materials are properly acknowledged;
- required permissions for copyrighted materials have been obtained; and
- publication of the manuscript does not infringe the rights of any third party.
Relationship with Open Access
Media Wisata provides immediate and free access to its published articles in accordance with its Open Access Policy.
The open access status of the journal and the CC BY-SA 4.0 license are intended to facilitate the lawful dissemination, reuse, and scholarly impact of published research while preserving authorship and attribution.
License Statement
Unless otherwise stated, all articles published by Media Wisata are licensed under:
Creative Commons Attribution-ShareAlike 4.0 International License (CC BY-SA 4.0).
For the complete license terms, please refer to the official Creative Commons license information.
