Pengaruh Ketrampilan Bahasa Asing terhadap Kelancaran Operasional di Food and Beverage Product Hyatt Regency Yogyakarta
DOI:
https://doi.org/10.36276/mws.v19i1.70Keywords:
Keterampilan, bahasa, inggris, kelancaran operasionalAbstract
Pariwisata merupakan indrutri global, yang mempertemukan berbagai macam suku bangsa dalam operasionalnya. Sehingga, keterampilan berbahasa asing khususnya bahasa Inggris menjadi salah satu modal utama untuk dapat eksis dalam industri ini. Tujuan penelitian ini adalah untuk mengetahui pengaruh kecakapan berbahasa Inggris karyawan food and beverage product kitchen Hyatt Regency Yogyakarta ketika melaksanakan pekerjaannya. Jenis penelitian yang digunakan adalah penelitian deskriptif dengan kuisioner sebagai metode pengumpulan datanya.Metode penelitian yang digunakan kuantitatif asosiatif yaitu penelitian yang bertujuan untuk mengetahui pengaruh ataupun hubungan antara dua variabel atau lebih. Teknik pengambilan sampel dengan teknik sensus atau sampling jenuh yaitu semua populasi,seluruh staff Food and Beverage Product Department Kemangi Bistro Hotel Hyatt Regency Yogyakartayang berjumlah 10 orang menjadi sample. Hasil penelitian menunjukkan bahwa nilai F_hitung yaitu 34,135 sedangkan nilai F_tabel yaitu 4,53. Nilai F_hitung 34,135 >F_tabel 4,53, dengan nilai signifikan 0,001 < 0,05 artinya bahwa kecakapan berbahasa Inggris (kemampuan menulis, kemampuan berbicra, kemampuan membaca, kemampuan mendengarkan) berpengaruh terhadap kelancaran operasional Food And Beverage Product Kitchen Hyatt Regency Yogyakarta. Diketahui Hasil koefisiensi determinasi atau R Square sebesar 0,965 atau 96,5%. Hal ini berarti variabel yang diteliti secara simultan berpengaruh terhadap variabel Kelancaran Operasional sebesar 96,5%. Sedangkan sisanya 3,5% dipengaruhi oleh variabel lain di luar persamaan regresi ini atau variabel yang tidak diteliti
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