Membangun Nilai Behavioral Intention melalui Tourist Experience
Studi Tentang Tourist Experience Dampaknya Terhadap Behavioral Intention di Floating Market Lembang
DOI:
https://doi.org/10.36276/mws.v17i1.147Keywords:
Tourist Experience, Behavioral Intention, TouristAbstract
Floating Market Lembang is a destination in Lembang, the boundary of West Bandung. Visitors visit in Floating Market Lembang always increasing in years. But that fact is not the same with the data which say tourist’s loyality haven’t maximum because majority of the tourist whose come to Floating Market lembang are new visitors. Decision of this research is to know influence of tourist experience to behavioral intention of Floating Market Lembang. The type of research are descriptive and verification. The survey method used is incidental sampling, which a sample size of 120 respondents. Data analysis technique using single regression techniques with coefficient determinant (R2) and partial (T) techniques. These results shows that there is a significant partial influence tourist experience to behavioral intention of Floating Market Lembang. The higher the ability of destination management in building positive experience on the tourists, so that it will increase positive image of the tourists in their visits. In this condition, directly or indirectly it will be able to build tourist’s willing in re-visiting to the destination. The correlation of the two variables can be simplisized in a sentence that in order to be able to build value of behavioral intention is how to be able to build tourist experience.
References
Balqis, N. 2016. Pengaruh Tourist Experience Terhadap Behavioral Intention (Survey Terhadap Wisatawan Nusantara yang Berkunjung ke Gunung Galunggung. Universitas Pendidikan Indoensia.
Chang, L. L., Backman, K. F., & Huang, Y. C. 2014. Creative tourism: a preliminary examination of creative tourists’ motivation, experience, perceived value and revisit intention. International Journal of Culture, Tourism, and Hospitality Research, 8(4), 401–419. https://doi.org/10.1108/IJCTHR-04-2014-0032
Chen, C. F., & Tsai, D. C. 2007. How destination image and evaluative factors affect behavioral intentions? Tourism Management, 28(4), 1115–1122. https://doi.org/10.1016/j.tourman.2006.07.007
Cole, S. T., & Illum, S. F. 2006. Examining the mediating role of festival visitors’ satisfaction in the relationship between service quality and behavioral intentions. Journal of Vacation Marketing, 12(2), 160–173. https://doi.org/10.1177/1356766706062156
De Nisco, A., Mainolfi, G., Marino, V., & Napolitano, M. R. 2015. Tourism satisfaction effect on general country image, destination image, and post-visit intentions. Journal of Vacation Marketing, 21(4), 305–317. https://doi.org/10.1177/1356766715577502
Kuruuzum, A., & Koksal, C. D. 2010. The Impact of Service Quality on Behavioral Intention in Hospitality Industry. International Journal of Business Adn Management Studies, 2(1), 9–15. https://doi.org/10.22412/1995-042x-11-2-8
Liu, C.-H., Hong, C.-Y., & Li, J.-F. 2013. the Determinants of Ecotourism Behavioral Intentions. Global Journal of Business Research, 7(4), 71–84. Retrieved from http://search.proquest.com/docview/1350301582?accountid=79789
Lovelock, C. H., & Wirtz, J. 2010. Services Marketing - People, Technology, Strategy. In Harvard Business Review (pp. 329–331).
Othman, Z., Zahari, M. S. M., & Radzi, S. M. 2013. Customer Behavioral Intention: Influence of Service Delivery Failures and Service Recovery in Malay Restaurants. Procedia - Social and Behavioral Sciences, 105, 115–121. https://doi.org/10.1016/j.sbspro.2013.11.013
Rageh, A., Melewar, T. C., & Woodside, A. 2013. Using netnography research method to reveal the underlying dimensions of the customer/tourist experience. Qualitative Market Research: An International Journal, 16(2), 126–149. https://doi.org/10.1108/13522751311317558
Ramukumba, T. 2018. Tourists revisit intentions based on purpose of visit and preference of the destination . A case study of Tsitsikamma National Park. African Journal of Hospitality, Tourism and Leisure, 7(1), 1–10.
Sharma, M., & Chaubey, D. S. 2014. An Empirical Study of Customer Experience and its Relationship with Customer Satisfaction towards the Services of Banking Sector. Journal of Marketing & Communication, 9(3), 18–27. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&db=bsh&AN=95858839&site=ehost-live
Shen, H., Fan, S., Zhan, J., & Zhao, J. 2014. A Study of the Perceived Value and Behavioral Intentions of Chinese Marine Cruise Tourists. Tourism, Leisure and Global Change, 1(April), 96–117.
Sugiyono. 2014. Metode Penelitian Pendidikan Pendekatan Kuantitatif, Kualitatif dan R&D. https://doi.org/10.1007/s13398-014-0173-7.2
Syarifuddin, D. 2013. Tourism Destination Service Quality to Tourist Satisfaction. Majalah Ilmiah Kopertis Wilayah IV, 1–13.
Syarifuddin, D. 2017. Memaknai Kuliner Lokal Sebagai Daya Tarik Wisaya. Abdimas, 4–8.
Syarifuddin, D. 2019. Nilai Citra Kota dari Sudut Pandang Wisatawan (Studi Tentang Citra Kota Bandung Dampaknya Terhadap Kunjungan Ulang). Journal of Indonesian Tourism, Hospitality and Recreation, 1(2). https://doi.org/10.17509/jithor.v1i2.13761
Tang, J., & Qiu, C. 2015. Research on Motivation, Experience, Satisfaction and Behavioral Intention of Museum Tourism - A Case of Macau Museum. In G. Zeng (Ed.), Tourism and Hospitality Development Between China and EU (pp. 137–156). https://doi.org/10.1007/978-3-642-35910-1
Walter, U., Edvardsson, B., & Ostrom, A. 2010. Sosial Interaxtions as Drivers of Customers’ Service Experience. The 11th International Research Seminar in Service Management Social Interactions as Drivers of Customers ’ Service Experiences by Ute WALTER , Bo EDVARDSSON , Åsa ÖSTRÖM Social Interactions as Drivers of Cust, 1–21
Downloads
Published
Issue
Section
License
Copyright (c) 2021 Ramdani Setiyariski

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Media Wisata applies a Creative Commons Attribution-ShareAlike 4.0 International License (CC BY-SA 4.0) to all articles published in the journal.
Under this license, readers and other users are permitted to share, copy, redistribute, remix, transform, and build upon the published work, including for commercial purposes, provided that the applicable license conditions are respected.
Copyright Ownership
Authors retain the copyright of their published work.
By submitting a manuscript to Media Wisata, authors grant the journal the right of first publication of the article.
The right of first publication is granted on the condition that the article is simultaneously made available under the Creative Commons Attribution-ShareAlike 4.0 International License (CC BY-SA 4.0).
The copyright ownership of the article remains with the authors unless otherwise agreed in a separate written agreement.
Creative Commons Attribution-ShareAlike 4.0 International License
The CC BY-SA 4.0 license permits users to:
- Share — copy and redistribute the material in any medium or format; and
- Adapt — remix, transform, and build upon the material for any purpose, including commercial purposes.
These permissions are subject to the following conditions:
Attribution
Users must provide appropriate credit to the original author(s), provide a link to the applicable license, and indicate whether changes were made.
Attribution must be provided in a reasonable manner and must not suggest that the original author(s) or Media Wisata endorse the user or the use of the work.
ShareAlike
If users remix, transform, or build upon the material, the resulting contribution must be distributed under the same CC BY-SA 4.0 license.
No Additional Restrictions
Users may not apply legal terms or technological measures that legally restrict others from exercising the rights granted by the CC BY-SA 4.0 license.
The full license terms are available through the official Creative Commons website.
Author Rights
Authors retain the right to:
- use their published work for teaching, research, and other scholarly purposes;
- share and disseminate their published work through legitimate academic and professional channels;
- deposit and share the published article through institutional repositories, subject to applicable repository policies;
- use the article or substantial parts of it in future scholarly works, books, dissertations, or other academic publications, provided that the original publication in Media Wisata is appropriately acknowledged; and
- enter into separate non-exclusive agreements concerning the distribution or reuse of their work, provided that the original publication in Media Wisata is acknowledged.
Self-Archiving and Online Dissemination
Authors are permitted and encouraged to share their work online before, during, and after the submission and publication process, including through:
- institutional repositories;
- personal or institutional websites;
- academic profiles and networks; and
- other legitimate scholarly communication platforms.
When sharing a published article, authors are encouraged to provide a link to the official Media Wisata article page and acknowledge the original publication.
Third-Party Material
Authors are responsible for ensuring that all third-party materials included in their manuscripts, such as photographs, figures, tables, instruments, datasets, or other copyrighted materials, are appropriately attributed and used with the necessary permission or under a license that permits such use.
The CC BY-SA 4.0 license applied to an article does not automatically apply to third-party materials that are separately identified as being subject to different copyright or licensing conditions.
Author Responsibilities
Authors are responsible for ensuring that:
- the submitted manuscript is original;
- they have the necessary rights to submit and publish the manuscript;
- all sources and third-party materials are properly acknowledged;
- required permissions for copyrighted materials have been obtained; and
- publication of the manuscript does not infringe the rights of any third party.
Relationship with Open Access
Media Wisata provides immediate and free access to its published articles in accordance with its Open Access Policy.
The open access status of the journal and the CC BY-SA 4.0 license are intended to facilitate the lawful dissemination, reuse, and scholarly impact of published research while preserving authorship and attribution.
License Statement
Unless otherwise stated, all articles published by Media Wisata are licensed under:
Creative Commons Attribution-ShareAlike 4.0 International License (CC BY-SA 4.0).
For the complete license terms, please refer to the official Creative Commons license information.
