Pengaruh Promosi Internal terhadap Keputusan Pembelian Tamu pada Garden Restaurant Grand Savoy Homann Bidakara Hotel Bandung
DOI:
https://doi.org/10.36276/mws.v18i2.106Keywords:
Internal Promotion, Messages and Media, Buying decisionAbstract
Internal promotion is one of the marketing strategies by utilizing messages and media as a means of delivery to achieve the goals of the sales company. This study aims to see any major influence of promotion on guest purchasing decisions at the Garden Restaurant, Grand Savoy Homann Bidakara Hotel Bandung. The research method used is descriptive statistics. The data technique was carried out through literature studies, interviews and questionnaires, where the data were obtained through questionnaires to guests which were distributed to 100 respondents. The sample population in this study were consumers of the Garden Restaurant Grand Savoy Homann Bidakara Hotel Bandung using an accidental sampling technique. The data analysis technique used is multiple linear regression with the help of SPSS. The results showed that overall the Message (X1) and Media (X2) variables, the purchase decision (Y) had quite a positive effect, namely 64.98%. Where the Message variable (X1) has a greater influence, namely 46.34% while the Media variable (X2) is 18.55% based on the results based on path analysis
References
Abbey, J.R. (2014) . Hospitality Sales and Marketing . Pearson Education. Sixth Edition.
Blakemore, D., dan Anderson, C. (2001) . Modern Food Service. Butterworth Heineman.
Buttle, F. dan Bowie, D. (2004). Hospitality Marketing : an Introduction. Elesevier Butterworth. Heinemann.
Cohen, Jacob dan Cohen, P. (2001). Applied Multiple Regression/Correlation Analysis for The Behavioral Sciences. Third Edition.
Danang Sunyoto. (2014). Konsep Dasar Riset Pemasaran & Perilaku Konsumen. Yogyakarta : CAPS.
Fewel, Arnold and Wills,N. (2003). Marketing Hospitality Manager’s Pocket Book. Published in Association with Caterer.
Foster, D. L. (1997). Sales & Marketing for Hotels, Motels, and Resort, disadur oleh H. Oka.A. Yoeti. Jakarta. Perjata. 2003.
Christoper, H.J and C, Robinson. (2002). Marketing for Tourism. Sixth Edition. Harlow. Longman.
Katsigris, Costas dan Thomas.C (2007). The Bar and Beverage Book, 4th ed. John Wiley & Sons. Inc.
Kotler, Philip. (2000). Marketing Management Millenium Edition, 10th ed. Prentice Hall. Inc.
Kotler, Philip. (2002). Manajemen Pemasaran, Analisa Perencanaan, Implementasi dan Kontrol. Edisi Kesembilan, Jilid 1 dan 2, Alih Bahasa: Hendra Teguh. Penerbit : PT. Prenalindo , Jakarta .
Kotler, Philip dan Keller, K.L. (2003). Manajemen Pemasaran. Edisi 12, Cetakan III. Alih Bahasa: Oleh Benyamin Molan.
Kotler Philip. (2003). Marketing Management, 11th Edition. Prentice Hall, Pearson Education.
Kotler, Philip. (2004). Hospitality Marketing: An Introduction . Routledge .
Kotler Philip. (2004). Manajemen Pemasaran : Analisis, Perencanaan, Implementasi dan Kontrol, Edisi Sebelas. Alih Bahasa : Hendra Teguh. Penerbit : PT. Prehalindo, Jakarta .
Kotler, Philip. (2005). Manajemen Pemasaran, Jilid I . PT. Indeks, Kelompok Gramedia, Jakarta.
Kotler, Philip dan Armstrong, G.. (2006). Principles of Marketing, 11th edition, Prentice Hall, Pearson Education, Inc.
Kotler, Philip dan Keller, K.L. (2007). Manajemen Pemasaran, Jilid II. Alih Bahasa: Benyamin Molan. Penerbit : PT. Indeks, Jakarta.
Kotler, Philip and Gary Armstrong. (2008). Prinsip-prinsip Pemasaran, Edisi 12, Jilid 1. Penerbit ; Erlangga, Jakarta.
Kotler, Philip. (2008). Marketing Management, 13th Edition. Prentice Hall.
Kotler, Philip, J. T. Makens, B. Ph. D. (2009). Marketing for Hospitality & Tourism, 5th Edition . Prentice Hall.
Lovelock, Christopher and Jochen Wei. (2013). Service Marketing (People, Technology, Strategy), Sixth Edition. Pearson International Edition.
Mc. Carthy E. Jerome, William D. Perreault, Pascal G. Quester. (2000). Basic Marketing. Mc Grawhill.
Middleton. Victor. T.C, Alan Fyall dan Michael Morgan. (2009) . Marketing in Travel and Tourism, 4th ed. Linarce House. Jordan Hill.
Morrison, Alison. J dan Neil Wearne. (2013). Hospitality Marketing, 2nd Edition. Routledge Taylor & Francis Group.
Morrison, A. M. (2010). Hospitality and Travel Marketing. Delmar Cengage Learning.
Nykiel. A. Ronald. (2003). Marketing in The hospitality Industry. Educational Institute American Hotel & Lodging Association.
Powers, Tom dan Cathy. H.C.Hsu. (2001). Marketing Hospitality, 3rd edition. Willey John & Sons. Incorporated.
Richard, Teare dan Michael Olsen. (2001). International Hospitality Management, 2nd ed. Harlow. Longman.
Sugiyono, (2007). Metode Penelitian Kuantitatif, Kualitatif dan R&D. Bandung, Alfabeta.
Suryani, Tatik. (2008). Perilaku Konsumen : Implikasi Pada Strategi Pemasaran, Edisi I . Penerbit : Graha Ilmu, Yoyakarta.
Sutisna. (2002). Perilaku Konsumen dan Strategi Pemasaran. Penerbit: PT. Rosdakarya, Bandung
Downloads
Published
Issue
Section
License
Copyright (c) 2021 Prima Setia Judha Pranatha

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Media Wisata applies a Creative Commons Attribution-ShareAlike 4.0 International License (CC BY-SA 4.0) to all articles published in the journal.
Under this license, readers and other users are permitted to share, copy, redistribute, remix, transform, and build upon the published work, including for commercial purposes, provided that the applicable license conditions are respected.
Copyright Ownership
Authors retain the copyright of their published work.
By submitting a manuscript to Media Wisata, authors grant the journal the right of first publication of the article.
The right of first publication is granted on the condition that the article is simultaneously made available under the Creative Commons Attribution-ShareAlike 4.0 International License (CC BY-SA 4.0).
The copyright ownership of the article remains with the authors unless otherwise agreed in a separate written agreement.
Creative Commons Attribution-ShareAlike 4.0 International License
The CC BY-SA 4.0 license permits users to:
- Share — copy and redistribute the material in any medium or format; and
- Adapt — remix, transform, and build upon the material for any purpose, including commercial purposes.
These permissions are subject to the following conditions:
Attribution
Users must provide appropriate credit to the original author(s), provide a link to the applicable license, and indicate whether changes were made.
Attribution must be provided in a reasonable manner and must not suggest that the original author(s) or Media Wisata endorse the user or the use of the work.
ShareAlike
If users remix, transform, or build upon the material, the resulting contribution must be distributed under the same CC BY-SA 4.0 license.
No Additional Restrictions
Users may not apply legal terms or technological measures that legally restrict others from exercising the rights granted by the CC BY-SA 4.0 license.
The full license terms are available through the official Creative Commons website.
Author Rights
Authors retain the right to:
- use their published work for teaching, research, and other scholarly purposes;
- share and disseminate their published work through legitimate academic and professional channels;
- deposit and share the published article through institutional repositories, subject to applicable repository policies;
- use the article or substantial parts of it in future scholarly works, books, dissertations, or other academic publications, provided that the original publication in Media Wisata is appropriately acknowledged; and
- enter into separate non-exclusive agreements concerning the distribution or reuse of their work, provided that the original publication in Media Wisata is acknowledged.
Self-Archiving and Online Dissemination
Authors are permitted and encouraged to share their work online before, during, and after the submission and publication process, including through:
- institutional repositories;
- personal or institutional websites;
- academic profiles and networks; and
- other legitimate scholarly communication platforms.
When sharing a published article, authors are encouraged to provide a link to the official Media Wisata article page and acknowledge the original publication.
Third-Party Material
Authors are responsible for ensuring that all third-party materials included in their manuscripts, such as photographs, figures, tables, instruments, datasets, or other copyrighted materials, are appropriately attributed and used with the necessary permission or under a license that permits such use.
The CC BY-SA 4.0 license applied to an article does not automatically apply to third-party materials that are separately identified as being subject to different copyright or licensing conditions.
Author Responsibilities
Authors are responsible for ensuring that:
- the submitted manuscript is original;
- they have the necessary rights to submit and publish the manuscript;
- all sources and third-party materials are properly acknowledged;
- required permissions for copyrighted materials have been obtained; and
- publication of the manuscript does not infringe the rights of any third party.
Relationship with Open Access
Media Wisata provides immediate and free access to its published articles in accordance with its Open Access Policy.
The open access status of the journal and the CC BY-SA 4.0 license are intended to facilitate the lawful dissemination, reuse, and scholarly impact of published research while preserving authorship and attribution.
License Statement
Unless otherwise stated, all articles published by Media Wisata are licensed under:
Creative Commons Attribution-ShareAlike 4.0 International License (CC BY-SA 4.0).
For the complete license terms, please refer to the official Creative Commons license information.
