ELVIA RATNA SARI; LAPOTULO, N. .; AFRIANI, M.; PRATAMA, T. The Application of Room Attendant Empathy in Service at Aston Batam Hotel & Residence . Media Wisata, [S. l.], v. 21, n. 2, p. 296–306, 2023. DOI: 10.36276/mws.v21i2.520. Disponível em: https://jurnal.ampta.ac.id/index.php/MWS/article/view/520. Acesso em: 3 jul. 2024.